Delivering Happiness
I just finished reading Delivering Happiness- A path to Profits, Passion and Purpose by Tony Hsieh, the CEO of Zappos. If you haven’t heard of Zappos, it’s an online store to buy shoes and was acquired by Amazon in 2009. Needless to say, I enjoyed reading it and thanks to Pranav for lending it to me.
It’s a personal story of an enthusiastic kid who had the entrepreneur spirit in him right from his childhood and his journey from his enterprises during childhood till he became CEO of Zappos is nothing but inspiring.
Every now and then, he shares his personal insights about running a successful company. The key takeaways of this book were
- Never outsource your core competency.
- Invest in your work culture.
- Have a long term vision, learn to say no to short term benefits.
- Customer should be your soul focus.
- Tell personal stories to inspire people.
- Awesome Customer service is the best way of marketing and branding.
Go ahead and read it! You will be surprised how one’s enduring spirit can change his own life while making a greater impact on life of other people.